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POLICIES & FAQ
In an effort to provide you with the best possible quality at the most competitive
price, the following guide outlines Warm Welcome Cleanings terms and
conditions for our service to you.
Condition Of Your Home
The interior of the home is expected to be cleared of clutter. Toys are to be put
away, laundry is in the laundry baskets or washer, clothes are to be put away in
the closet or in the dresser(s), dishes are in the dishwasher or cabinets. Surfaces
that are covered with clutter will not be cleaned.
Scheduled Time and Time of Completion
The home is expected to be in the same or better condition as on the day of the
of the bid. We request that you allow us a window of, 1 - 2 hours before and
after the scheduled time to account for potential unforeseen circumstances.
We will make every effort to arrive at your residence promptly, factors such as added services, traffic delays and lockouts affect arrival times.
Payments
Payment is due at the completion of each cleaning via payment link, should payment not be received within a reasonable time frame, a late fee of $25 per day that we do not receive payment will be assessed. We reserve the right to refuse service to anyone at any time. If payment is not paid as agreed upon we reserve the right to pursue further collection and legal actions at clients expense.
Rescheduling
We require at least 48-hour notice if you must change your scheduled cleaning
appointment. Your cleaning time slot is reserved just for you and our employees
time is planned for and scheduled well in advance. We have very few available
openings to rebook your cleaning into, so last minute changes can result in
a significant cost to the business, as all scheduled team members will still need to be paid by us, for the time we originally had them set aside, and held open, for your original appointment. Please see rescheduling fees below:
48 hours or more notice = No charge for rescheduling.
24hrs notice = $50.00 fee per assigned team member (2 employees = $100).
Last minute cancellation (day of) = Regular cleaning fee amount is still due.
Also, keep in mind additional charges may apply if the period between the original appointment and your rescheduled appointment is excessive. For example, the same house cleaned every 4 weeks, pays a higher rate per cleaning than a house cleaned every 2 weeks, because the 4 week house will require more time to clean, as the interval between cleaning is longer. We will try our best to be reasonable and minimize additional fees related to rescheduling however, you should also understand rescheduling does not mean that you can skip a payment without incurring additional charges. Employees need to be paid for last minute cancellations and increasing your time between cleanings may result in a higher bill next time your home is serviced.
Please send us a text/call: 503-994-8808 and email: info@warmwelcomecleaning.com, to make any changes or if you have any rescheduling questions.
Pets
We love all pets but, Warm Welcome Cleaning reserves the right to
refuse service, if any animal in the home is considered dangerous. Additional difficulties as we have found is pets are often spooked by the process of people they don't know vacuuming and may attempt to escape to the outside, garage or hide during your service.
If you have a pet, you may want to consider having a dedicated
room your pet can be placed in by you, on the days your home is serviced
vs. allowing them to roam the house, unless pet is safe and ok with our cleaning technicians.
Pets left inside the home on the scheduled service date will be protected to the best of our ability. We will not be held responsible for the behavior of the pet(s) while the service is being performed. Also, we do notclean
up after pets " potty accidents" in the house or change litter boxes, hamster cages etc...
Occupants On Service Date
Individuals in the home while service is performed must not occupy the rooms
while the cleaning is being done. It is requested that you move to other rooms
and be mindful of our equipment for your protection and the protection of our
staff. We're not responsible for any injuries/accidents to you while we service your home.
Keys, Lock-Out or No Show
We will safeguard the customer key(s) at all time. The key(s) provided by customer
will be coded. The team leader will handle the key(s) on the date of service only.
Lost key(s) will be reported to customer immediately with replacement cost paid by us. If we can't access your residence (you forgot to leave a key or house is locked) on scheduled date a $100 Lock-Out Fee maybe charged to you, so we can pay the impacted team members who traveled to your house and were prevented from working.
Damages or Breakage
We guarantee our work for 24 hours. Any deficiencies and/or damages must be
reported within this time period. Otherwise, the necessary correction will be made on the next scheduled appointment. We don't take responsibility for "Accidents" such as, pictures/mirrors/shelves/blinds not secured properly. These are just accidents waiting to happen. We request that you tell us and remove any decorative items valued over $250. We must be notified within 24 hours of any damage and must have the opportunity to inspect and verify the value of any damaged item.
Chemicals and Equipment
We are trained to use the products and equipment of Warm Welcome Cleaning. If you have special product requirements then you are requested to have
all cleaning supplies/tools needed for each scheduled visit on hand, at the time of the scheduled visit.
Air Conditioning
When required in summer months, we encourage our clients to be mindful of heat related injuries to our staff and encourage to allow our employees access to the thermostat to lower the temp to a comfortable setting to prevent heat exhaustion and fainting as
cleaning is physically demanding work.
Returned checks and Price Changes
$25 Return Check Fee will apply to all returned checks. We reserve the right to
change our prices at any time.
Guarantee
Our work is 100% guaranteed or we redo at no additional cost to you. If there are any concerns please let us know immediately. Please put valuable jewelry and cash away.
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